Warranty Claims

If you have purchased your item from Sydney Luggage , please bring your item in store along with your purchase receipt and we shall asses your warranty claim in store.

If you purchased your item from Sydney Luggage and you are not able to bring your item in store please do the following:


Please email the following to online@sydneyluggage.com.au.

  1. CLEAR image of the front of the bag.
  2. CLEAR image(s) of the area of the bag that there is a problem with.
  3. CLEAR image of your purchase receipt or bank statement showing date it was purchased from Sydney Luggage.
  4. Your name and daytime phone number so we can contact you if required.

Once we have the correct information we will contact you with more information.

If you didn't purchase your item from Sydney Luggage , please contact the company that you purchased your item from for more information.  Scroll down further to view a list of brand contact details.

If my luggage was damaged by the airline , is this covered under warranty ?

Damage caused to luggage during transit ( airline damage or carrier damage ) is not covered under most warranties. Please contact the airline/carrier that you last traveled with to make a damaged baggage claim. Most airlines may process a claim within 24 to 72 hours after you have departed the flight or carrier.

If you would like to handle your own warranty repair direct with the manufacturer please see the list below: