All orders are processed either the same or next business day. Orders are processed Monday to Friday from our Mascot store location. If an order is placed on a public holiday or on the weekend then orders will be processed and the next business day.
All orders receive a confirmation email and a tracking number is provided. If you have placed an order and have not received your confirmation email please check your junk mail. A Tax Invoice is sent with each order
SUGGESTED DELIVERY TIMES
All orders are shipped with Australia Post. Delivery times listed below are an approximates only and can vary during busy periods.
ACT
1 to 3 business days
NORTHERN TERRITORY
3 to 10+ business days
NSW
Metro Area – 1 to 3 business days
North Richmond, Blue Mountains, Central Coast, Newcastle, Wollongong, NSW Country Areas –1 to 5+ business days
QUEENSLAND
Metro Area – 1 to 5 business days
Country Zones – 3 to 7+ business days
SOUTH AUSTRALIA
Metro Area – 2 to 5 business days
Country Zones – 3 to 7+ business days
TASMANIA
3 to 10+ business days
VICTORIA
Metro Area – 2 to 5 business days
Country Area – 3 to 7+ business days
WESTERN AUSTRALIA
Metro Area – 3 to 7 business days
Country Zones – 3 to 10+ business days
EXPRESS SHIPPING
At this point Sydney Luggage Centre doesn't offer Express Shipping online but we are working on it. In the meantime if you require an order to be sent ASAP please call 02 9669 6381. Sydney Luggage Centre will help you with the items you would like to order and will provide an Express Shipping fee.
NON-DELIVERY OR NON-ACCEPTANCE OF DELIVERIES
If an order has been returned by Australia Post and Sydney Luggage has not been notified by the purchaser a refund will be issued minus the shipping fees.
If an order has been returned by Australia Post and Sydney Luggage has been contacted by the purchaser to have the order re-delivered a shipping fee will be incurred for the redelivery.
Should a delivery be refused by the purchaser or a person at the delivery address and the order is returned to Sydney Luggage a refund will be issued minus the shipping fees.
What if I'm not at my delivery address at the time of delivery ?
All orders are sent with Australia Post eParcel service. A card will be left at the address. Your order will be sent to the closest Post Office that Australia Post chooses to send it to. The order will remain at the selected Post Office for 10 days. Once the 10 days has lapsed the order will be returned to Sydney Luggage. If Sydney Luggage hasn't been contacted by the purchaser a refund will be processed minus any shipping fees.
STOCK
While we do our best to keep our website up to date, if an item that has been ordered and is out of stock we shall email the customer a notification. You are welcome to email sydneyluggageonline@gmail.com or call us on 02 9669 6381 before you place an order to confirm that we have the item in stock for reassurance.
INTERNATIONAL ORDERS
We currently don't ship international orders.
